Privacy Policy

Last updated: February 17, 2026

This Privacy Policy describes how If I Go Missing ("we," "us," or "our") collects, uses, and protects your information when you use our service.

1. Information We Collect

Account Information

• Email address (required for account creation and notifications)
• Authentication credentials (passwords are hashed, never stored in plain text)
• Account preferences and settings

Message Content

• Messages you create for your contacts
• Contact information for your designated recipients (email addresses, phone numbers)
• Files you upload to attach to messages

Usage Data

• Check-in timestamps and activity
• Service usage patterns
• Device and browser information (for security and troubleshooting)

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card number. Stripe's privacy policy governs their handling of your payment data.

2. How We Use Your Information

We use your information to:

• Provide and operate the Service
• Send your scheduled messages when triggered
• Send you service-related notifications (check-in reminders, account alerts)
• Process payments
• Improve and maintain the Service
• Respond to your requests and support inquiries
• Protect against fraud and abuse

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Your designated contacts: When your messages are triggered, we deliver them to the recipients you specified
• Service providers: Third parties that help us operate (email delivery, SMS providers, cloud hosting, payment processing)
• Legal requirements: When required by law, court order, or to protect our rights

4. Third-Party Services

We use the following third-party services:

• Google Firebase: Authentication
• Twilio: SMS delivery
• SendGrid: Email delivery
• Stripe: Payment processing
• Amazon Web Services: File storage and hosting

Each of these services has their own privacy policies governing their use of data.

5. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/HTTPS)
• Encryption at rest for sensitive data
• Secure password hashing
• Regular security updates and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

• Active accounts: Data is retained while your account is active
• Completed messages: Delivered messages and associated files are deleted within 30 days of delivery
• Deleted accounts: Account data is deleted within 30 days of account deletion
• Logs: System logs are retained for up to 90 days for security and debugging purposes

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Delete your account and associated data
• Export: Export your data in a portable format

To exercise these rights, contact us at privacy@if-i-go-missing.com.

8. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

9. International Users

The Service is operated in the United States. If you are accessing from outside the US, your information will be transferred to and processed in the US, which may have different data protection laws than your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns:

Email: privacy@if-i-go-missing.com